HOW TO ORDER
To place an order, call our office at 865-828-3801 from 7am-3:30pm EST, or email us at pillowformsonline@gmail.com with your order, shipping and billing address, and your payment information.
We have a $75 minimum order. A $25 processing fee will apply to orders that don't meet this minimum.
There are no exchanges, returns, or refunds for custom made pillows.
WHY DO WE PROCESS ORDERS MANUALLY?
WHY DO WE PROCESS ORDERS
MANUALLY?
When shipping pillows, especially custom sized pillows or high quantities, the shipping cost can be very volatile. Rather than overcharge our customers with an automated quote to make ensure it’s covered, we have found that we can save our customers up to 50% on shipping by getting quotes from numerous freight brokers, as well as UPS ground by getting your product in the smallest box possible. This is just another example of our industry leading customer service.